ITIL is a process-based approach. It aims to improve the quality of IS services by creating a centre function

Focus

Career opportunities

We have been asked to manage BNP Paribas' IS service management solution.

We helped improve users satisfaction with the tool by understanding their needs and enhancing the existing features used and developing new ones.

We have also developed interconnections between the ITSM tool and the set of solutions and applications in place, such as incident management, reporting, supervision. 

Responsible for the tool migration onto a more recent version, we managed the different stages of qualification, production start (not completed yet) and customisation. We helped BNP to benefit from a tool that entirely suits their needs and help them gain time and reduce costs.

AG2R asked Sapiens Group to deal with the evolution of their IT management tool and th

Sapiens Group team is involved in the migration of AG2R's ITSM tool technical platform as well as in the study for that tool upgrade.

In addition to typical evolution tasks (incident fixes, workflow optimisation...), our consultants worked on crucial specific developments to answer the company's new needs due to the merger betweenAG2RandLa Mondiale.

Our team helped contribute to their IT service management improvement and keep working with AG2R to answer their requirements and needs.

Our team made a ITSM gap analysis and managed the launch process

• sales manager
• sales manager